Lunaria Cashmere acknowledges your right to return, provided for by the current regulations of the Legislative Decree No. 185 of 22/05/1999. You have 10 days from receipt of the goods to exercise your right, within which period you, the Customer, must notify us via registered letter A/R at the following address:
SEI TRE 76 Srl
Via Benucci, 200 – 06135 Ponte San Giovanni, Perugia – Italia
In your letter of notification to return, you must provide the details of your bank or post office current account for us to refund the amount owing (CIN Code, ABI Code, CAB Code, Account Number, and Name of Account Holder).
To exercise your right to return:
1. You, the Customer, must express the wish to exercise the right to return according to the aforementioned procedures;
2. The purchased goods must be undamaged and returned in the original packaging, complete with all the parts (including documentation and accessories);
3. The product must be returned within the aforementioned cooling off period and according to the aforementioned procedures.
4. The return delivery charges are at the Customer’s expense.
Once the goods have arrived in our warehouse, they will be examined to assess any damage or tampering not resulting from transport.
Once the goods have been checked, we will refund you the sum you have already paid by means of a bank transfer to the current account you gave to our Customer Service.
The refund concerns only the price of the articles and not the costs of the initial shipment.
The refund will be made within 20 days from the return of the goods for which you wish to exercise your right to return.
The costs concerning the return of the goods are at the Customer’s expense.